RESIDENTIAL & COMMERCIAL | 1300 800 960​​​​​​​


Your privacy is critical to us.

Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
  • We will just hold individual data the length of essential for the satisfaction of those reasons.
  • We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
  • Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
  • We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
  • We will promptly provide customers with access to our policies and procedures for the administration of individual data.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.


While we strive to deliver the best possible service to all our customers, sometimes things can be misunderstood or go wrong and we may receive complaints from our customers.

The below procedures are the steps we take when managing and resolving complaints.


  • We will try to resolve all complaints at the time they are raised. However, if we need to investigate it further, we’ll aim to resolve it, or tell you what we’re doing to resolve it, within five working days.

  • The time we spend investigating a complaint is determined by its seriousness and complexity, but we’re committed to resolving all complaints within 21 working days of receiving them.
  • Sometimes we might not be able to resolve a complaint within the time frames set out above. If that’s the case, we’ll contact you and explain the reason for the delay and give you a new time frame for resolution.
  • While a complaint is being investigated, we’ll provide you with regular progress updates so you know what is happening.
  • If you are not happy with how your complaint has been resolved, we will escalate the complaint to the next level of management within the company and review it.
  • If you would like to escalate the complaint outside the company, The Clean Energy Council’s contact details are provided below.​​​​​​​

While we try to resolve all complaints in a timely manner, we recognise that some take precedence over others.

If you need to make a complaint or are checking the progress of a complaint, you can contact us (or the Clean Energy Council) by one of the following methods:

Phone: 1300 800 960


Postal Address: 2/57 Supply Road Bentley Park, QLD 4869

Clean Energy Council (CEC):  03 9929 4100 


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